At Fresh Grid Pvt Ltd, we value our customers and are committed to providing a seamless shopping experience. We believe in building trust through transparency and accountability. This Grievance Redressal Policy outlines how we handle and resolve complaints, concerns, or feedback in a fair, timely, and efficient manner.
We are dedicated to:
You can raise concerns related to:
You can lodge your grievance through any of the following methods:
Send an email to: info@fgv.world
Include your Order ID, registered email/phone number, and a brief description of the issue.
Call us at: +91-7980431386
Operating hours: Monday to Saturday, 10:00 AM to 6:00 PM
Visit our Contact Us page and fill out the grievance form with relevant details.
Type of Issue | Resolution Time |
|---|---|
| Order/Delivery/Product Issues | 3–5 business days |
| Payment/Refund Issues | 5–7 business days |
| Account/Security/Privacy Issues | 7–10 business days |
Note: In case of any delay, you will be informed with valid reasons and an updated timeline.
In accordance with IT Act 2000 and Consumer Protection (E-Commerce) Rules, 2020:
Name: [Grievance Officer Name]
Designation: Grievance Officer
Email: info@fgv.world
Phone: +91-7980431386
Address: 9B,13rth Floor, Bengal Eco Intelelligent, Bidhan Nagar CK Market, Saltlake, North 24 Parganas- 700091, West Bengal
Working Hours: Monday to Friday, 10:00 AM – 6:00 PM
If your issue is not resolved satisfactorily, you can escalate it to our Grievance Officer. We ensure every concern is addressed with utmost care and seriousness.
We encourage our customers to speak up! Your feedback helps us improve and serve you better. Thank you for choosing [Fresh Grid Pvt Ltd].
